Tokyo Metro

Contact Us

*Only available in Japanese

Information Desks (10 a.m.-6 p.m.)

Tokyo Metro information desks are located at Ginza, Shinjuku and Omote-sando stations.

Service manager (10 a.m.-5 p.m.)

Located at major stations such as Ginza, Shinjuku, Ikebukuro or Ueno. Service managers patrol the station, particularly the areas near ticket gates and ticket vendors.

Customer Relations Center

03-3941-2004 (9 a.m.-8 p.m., 365 days a year)

Lost & Found

03-3834-5577 (9:30 a.m.-7 p.m. [weekdays], 9:30 a.m.-4 p.m. [Saturdays, holidays], closed Sundays.)

For details about lost items, click here

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