Chinese-language support to be newly offered at traveler information desks!

　In order to properly field the diverse variety of questions and inquires posed by foreign passengers visiting Japan, starting July 1, 2016, Tokyo Metro (Head Office in: Taito Ward, Tokyo; President: Yoshimitsu Oku) will place new staff capable of providing assistance in the Chinese language at its traveler information desks at Ginza Station, Shinjuku Station and Omotesando Station to accompany the existing English-capable Service Managers at those locations.

　Traveler information desks at Tokyo Metro stations have Category-2 certification by the Japan National Tourism Organization (JNTO) (Category 2: Has resident staff that are at least capable of giving assistance in English and provide information on a wide area). However, over 50% of foreigners who visit Japan are from Chinese-speaking countries. To enhance its services for such passengers, Tokyo Metro will place staff at its travel information desks to provide assistance in the Chinese language. The majority of said staff will consist of international students who are going to a university in the greater Tokyo area and are proficient in both Japanese and Chinese.

　A single staff member capable of providing assistance in the Chinese language will be placed at each Tokyo Metro traveler information desk at Ginza Station, Shinjuku Station and Omotesando Station during business hours to assist passengers together with the Service Managers who had handled assistance duties at those desks up to this point.

　As a guide to the city of Tokyo, Tokyo Metro will continue its active endeavors to provide its passengers with information and assistance in convenient and easy-to-understand ways.