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Service Information

This section provides information about actual or expected delays of 15 minutes or more for train services.

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Notes on Tickets

Transfer to Another Line When Normal Operation Is Disrupted

"Transfer to another line" is a service for our passengers who hold tickets valid for the zone during which an accident happened to be able to transfer to other line and use other route within the valid zone by our asking other railway companies of the effect in case of a train operation accident.
(A prior announcement will be made to passengers at the station or in cars upon taking place the transfer to another line.)

Transfer to Another Line Applicable

Tickets Applicable for Transfer to Another Line

Present "a ticket with the zone and fare printed" and receive a Transfer Permit.

Tickets Applicable for Transfer to Another Line

Passenger Holding a Ticket Applicable for Transfer to Another Line

A transfer to another line takes place when a train operation accident happened and it is determined that it takes time to recover from the accident.
Present "a ticket with the zone and fare printed" and receive a Transfer Permit at a station of the railway company which is experiencing the accident. We guide you accordingly as the severity of the accident may affect on the applicability of the service.
Present your ticket and hand over the Transfer Permit at the destination.

Passenger Holding a Ticket Applicable for Transfer to Another Line

  • *1Do not go through an automatic ticket gate, but proceed to a gate with a station attendant.
  • *2The passenger will bear the expense and fare for a route/method other than the zone outside the transfer to another line zone.
  • *3You are not allowed to get off the train within the transfer to another line zone. Otherwise, we claim a fare for the zone used separately.

Transfer to Another Line Not Applicable

Tickets Not Applicable for Transfer to Another Line

Passengers with the following tickets are not allowed for the transfer to another line.
We claim a fare for the zone used separately.

Tickets Not Applicable for Transfer to Another Line

Passenger Holding a Ticket Not Applicable for Transfer to Another Line and Passenger Without Tickets

We claim a fare for the zone used separately.

Passenger Holding a Ticket Not Applicable for Transfer to Another Line and Passenger Without Tickets

Transfer to Another Line Applicable Without Transfer Permit

Passengers without a Transfer Permit are able to use the transfer to another line by presenting the ticket to the gate attendant when:

Transfer to Another Line Applicable Without Transfer Permit

Scope of Transfer to Another Line

The transfer to another line available for a passenger varies depending on which line has the accident. See below for the transfer to another line zone for each line.