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Message from the President

Akiyoshi Yamamura, President, Tokyo Metro Co., Ltd.

Tokyo Metro Co., Ltd. is responsible for a core part of the railway network in the Tokyo Metropolitan area, operating nine subway lines with 195.1 kilometers of track in and around central Tokyo. Seven of these lines offer reciprocal through-services with lines operated by other rail transport companies.

As the operators of a public transportation network used by 7.24 million passengers each day, we believe that our mission is above all else to provide safe transportation while also expanding and improving our services from the customer’s perspective. We are also actively involved in other businesses designed to serve our customers' daily needs.

We are also taking bold steps to cut costs and enhance productivity in a bid to further streamline operations. In order to achieve our aim of being a company the public truly admires and trusts, we remain in close communication with local communities and are committed to preserving the global environment and achieving compliance with the law.

FY2017 is the intermediate year of our medium-term management plan entitled Tokyo Metro Plan 2018 and we are continuing to work actively to implement various policies based on the plan’s two key concepts of 'Providing Peace of Mind' and 'Bold Steps towards Further Growth'.

We believe that the key to providing customers with peace of mind is the combination of safety and quality service. We are aiming to become a company that provides a world-leading level of reassurance to passengers from around the world traveling in Tokyo, and we are working to accelerate our efforts to implement various improvements both to our infrastructure and to our systems and services.

In order to improve the safety of station platforms, we are working to install platform doors on all of our lines as soon as possible, while also seeking to continue improving our ability to watch over passengers by making sure our staff call out to passengers where necessary. We also place foremost priority on guaranteeing passenger safety, during times of natural disaster. In addition to making further progress on initiatives to mitigate the effects of earthquakes, major floods and other disasters, we are also implementing policies to minimize disaster-related damage and achieve the rapid restoration of our services following any disaster, in order to keep the Metropolitan Region's infrastructure running.

We aim to build on the two core concepts of 'Providing Peace of Mind' and 'Bold Steps towards Further Growth' by considering all initiatives to produce new value as representative of 'Growth'. It is with this mindset that we aim to contribute to the further development of Tokyo as one of the world's great cities and the increased vibrancy of the areas around Tokyo’s stations, as we work to grow our company, making maximum use of the managerial resources we have built up over our company’s history to continue making a contribution to the improvement and advancement of stations and their neighborhoods and to the city’s wider urban development, supporting the movement of people around the city.

At the same time, with pride and confidence as the first-ever subway company in East Asia, we are taking on the challenge of developing and introducing new technology, as well as establishing new businesses overseas, as we work to cement our reputation as one of the world’s leading subway companies.

Furthermore, as an official partner of the Olympic and Paralympic Games Tokyo 2020 (Passenger Rail Transportation Services), we will respond to the expectations placed on us as a core part of the host city’s infrastructure, providing smooth passenger rail transportation services and helping passengers from Japan and around the world use our subway systems in comfort and without difficulty, enhancing the visitor experience and contributing to the success of the Games under our Olympic slogan 'Guiding you through Tokyo’s brightest summer'.

Tokyo Metro intends to conduct a variety of proactive initiatives from an intermediate to long term perspective, while remaining true to our Group ideal of "Keeping Tokyo on the Move". Through these and similar efforts, we plan to steadily increase our corporate value.

We look forward to your continued support.

Akiyoshi Yamamura, President, Tokyo Metro Co., Ltd.

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