FAQ
Frequently asked questions on the subway map and general services such as fares and tickets.
Lost Items
Where to go in case you lost your belonging at Tokyo Metro.
Tokyo Metro Customer Information
Information desks (10 a.m. - 6 p.m.)
Tokyo Metro information desks are located at Ginza, Shinjuku and Omote-sando stations.
Service manager (10 a.m. - 5 p.m.)
Located at major stations such as Ginza, Shinjuku, Ikebukuro or Ueno. Service managers patrol the station, particularly the areas near ticket gates and ticket vendors.
Customer Relations Center
0120-104106 (9 a.m. - 8 p.m., open 365 days)
