Ticket Types

Pass Office (except Nakano and Nishi-funabashi Stations)

All Tokyo Metro lines

You may purchase your new pass up to 7 days before you want it to start.

When refunding a valid railway pass, the number of months used will be deducted from the original purchase price of the pass, along with a ¥210 handling fee. You will be required to produce identification when requesting a refund.

As Railway Passes are issued in one-month increments, refunds for the unused portion of a pass will also be refunded based on the number of FULL months remaining. For example, if you have used one month and one day of a 3-month pass, a full two months' fare will be deducted, in addition to a ¥210 handling fee. The refund calculation method is as follows:

The following calculation method is used when refunding a pass within 7 days of its taking effect.

Pass fare - (Adult one-day fair × number of days used + handling fee ¥210) = Refund

Purchase a regular ticket for a Tokyo Metro line and use it to take a train to the nearest station with a Pass Office. Purchase your pass there.

Traveling to the Pass Office
This method of traveling to the Pass Office by using a regular ticket valid on the Tokyo Metro system is ideal for persons wanting to purchase a Student/Commuter Railway Pass and for those wishing to receive a refund.
Please note that this does not apply to purchases made at Nakano, Nishi-funabashi and Ayase stations.

Getting there
After purchasing a ticket for the journey to the nearest Pass Office, tell fare gate attendant you are planning to purchase/refund a Commuter Pass. The attendant will mark this on your ticket.
Give the marked ticket to the attendant at the Pass Office when purchasing/refunding your pass to receive a return ticket. (Please use this ticket at a manned fare gate when leaving the station with a Pass Office.)

Returning to your station
When purchasing a pass or receiving a refund at a Pass Office, ask the attendant for a ride voucher ("josha-sho") for your return journey.

*If your pass is to be valid immediately, please use it to return to your station.

Pass Office

Report your missing pass to the nearest Pass Office or station. If your lost pass is found, a station or Pass Office attendant will contact you using the information you provided when you purchased the pass. Passes not containing contact information will be kept at the station where they were issued. (Lost passes CANNOT be reissued.)

If your lost pass is found after you have purchased a new one, you may request a refund for your new pass using the following method:

The amount originally paid for the pass - (ten-day interval [less than 10 days rounded up to 10 days] amount used + handling fee of 210 yen )= Refund