Service Information
This section provides information about actual or expected delays of 15 minutes or more for train services.
Route/Station Information
View Route Information
PASMO/Passes/Tickets
Information about who to contact, where to go, and how to retrieve items that have been lost or dropped.
Types of Lost Items
Types of Lost Items
Similar-Looking Lost Items
The below lost items are often very similar in appearance, making it difficult for the Customer Relations Center to identify them. Please check for them in person at the Station Office on the same day as they were lost, or at the Lost and Found Center from the next day onward.
Identifiable Lost Items
Customers can also search for lost items that can be identified as belonging to them, such as official identification bearing their name. Please make an inquiry using the Lost and Found Inquiry Form.
Lost and Found Center at Iidabashi Station
Directly visit station
From the next day until four days later, found items are stored at the Lost and Found Center at Iidabashi Station.*1
Lost and Found Center, Tokyo Metropolitan Police Department*2
Items are disposed of after three months of storage
Depending on the day when the item was found, the sending of the item to the Tokyo Metropolitan Police Department Lost and Found Center may take place on one of the following days during the following week.
Station staff or the station office at your closest station
Phone Directly visit station
You can inquire about items found at other stations too. Please contact your closest station first.
Customer Relations Center
Phone Email Form
Use this form if you do not know which station you lost your item at or if some time has passed since you lost it.
Lost and Found Center at Iidabashi Station
Directly visit station
From the next day until four days later, found items are stored at the Lost and Found Center at Iidabashi Station.*1
Lost and Found Center, Tokyo Metropolitan Police Department*2
Items are disposed of after three months of storage
Depending on the day when the item was found, the sending of the item to the Tokyo Metropolitan Police Department Lost and Found Center may take place on one of the following days during the following week.
Depending on the day when the item was found, the sending of the item to the Tokyo Metropolitan Police Department Lost and Found Center may take place on one of the following days during the following week.
If you have lost an item on a through-service train, please also contact the other railway company which operates the connecting route.
Please check the home page of the relevant train station for the phone number of the office of your closest station. The location of station offices can be found on the Station Map page for each station.
When coming to retrieve the item from the Lost and Found Center, please check the process for retrieving the item, and make sure to bring the necessary documentation and seal.
Please inquire by phone or using the email form.
The lost items shown below are often very similar in appearance, making it difficult for the Customer Relations Center staff to identify them. Please check for your lost item in person at the Station Office on the same day it was lost, or at the Lost and Found Center at Iidabashi Station from the next day onward.
| Opening Hours | 9:00 AM to 5:00 PM |
|---|
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
We receive a lot of inquiries, so it may take some time for us to respond. We apologize for any inconvenience this may cause. Thank you for your understanding.
The lost items shown below are often very similar in appearance, making it difficult for the Customer Relations Center staff to identify them. Please check for your lost item in person at the Station Office on the same day it was lost, or at the Lost and Found Center at Iidabashi Station from the next day onward.
Located at Iidabashi Station on the Tokyo Metro Namboku Line (Outside the fare gates).
| Opening Hours | 9:00 AM to 8:00 PM (every day, 7 days a week) |
|---|
When coming to retrieve the item from the Lost and Found Center at Iidabashi Station, please check the process for retrieving the item, and make sure to bring the necessary documentation and seals.
All Tokyo Metro Lines (except Ginza and Marunouchi Lines) operate through-service trains, so items may be found at a destination on the connecting route. Please also inquire with the other reailway companies listed below in addition to Tokyo Metro.
 Hibiya Line |
|
|---|---|
 Tozai Line |
|
 Chiyoda Line |
|
 Yurakucho Line  Fukutoshin Line |
|
 Hanzomon Line |
|
 Namboku Line |
The documentation required for the passenger themselves and a third party to retrieve lost items differs.
Please bring the necessary documentation and seal to the location where your lost item is being stored as advised by Tokyo Metro (the train station or Lost and Found Center at Iidabashi Station).
Please bring the following two items.
Official Identification
Please bring official identification. Please bring one of the identification documents that can be presented alone or two of the other type of identification documents. Please check the PDF file for details.
Seal
Please bring your own seal (stamp-style seals are also accepted).
Please bring the following four items.
Letter of Proxy
Print out and use the PDF form attached to the link below.
Passenger's Official Identification
Please bring official identification. Please bring one of the identification documents that can be presented alone or two of the other type of identification documents. (Copies are accepted.) Please check the PDF file for details.
Third Party's Official Identification
Please bring official identification. Please bring one of the identification documents that can be presented alone or two of the other type of identification documents. (Copies are not accepted.) Please check the PDF file for details.
Third Party's Seal
Bring your (the third party's) seal (stamp-style seals are also accepted).
