Service Information
This section provides information about actual or expected delays of 15 minutes or more for train services.
Route/Station Information
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PASMO/Passes/Tickets
The Student/Commuter Railway Pass allows you to take unlimited rides between stations on the specified route. (Only the person registered on the card may use this pass.)""
Search for routes, travel times, and transfer ticket/commuter pass fares from the departure station to the destination station.
Please note that Commuter Pass prices include the train station barrier-free fee. Student Railway Pass prices do not include the train station barrier-free fee.
Please see the Fare/Transfer Guide page for more details.
You can purchase/reserve the various passes using the methods detailed below.
These are the pink-colored automatic ticket machines installed at Tokyo Metro station ticket offices.
Available
Not Available
You can reserve your pass from a PC, tablet or smartphone, etc. Once your pass is reserved, you can easily purchase the new pass from the multi-functional ticket machines installed at each station.
These are desks available in some stations on Tokyo Metro lines.
Available
Available
Check in which stations you can find a Pass Office from the Metro Pass Offices page below.
You can reserve your pass from a PC, tablet or smartphone, etc. Once your pass is reserved, you can easily purchase the new pass from the multi-functional ticket machines installed at each station.
If there is no Pass Office available in a nearby station, please purchase a ticket for a Tokyo Metro line and buy a pass at the closest Pass Office.
You will receive a refund upon completing the procedure specified below.
Various credit cards are accepted when using multi-functional ticket machines or when buying passes at Pass Offices on Tokyo Metro lines.
You need your PIN to use a credit card.
Furthermore, only one-time payments are accepted.
| Station Where Purchased | Types of Pass Available for Purchase |
|---|---|
| Tokyo Metro Pass Office at Ayase Station |
Passes for JR Lines Departing From Ayase Station (between Ayase and Kanamachi, etc.) Passes for Connecting Between the JR Lines Departing From Ayase Station and Other Lines (between Ayase and Matsudo, etc.) |
| Nakano Station | Student/Commuter Railway Passes for Departures From and Arrival At These Stations |
| Nishi-funabashi Station |
Select from one of three types: 1 month, 3 months or 6 months.
The routes that the Student/Commuter Railway Pass covers are specified upon application, and cannot be used on other routes.
However, if the following routes are included in the area between the departure and arrival stations of the Student/Commuter Railway Pass, any route may be used in the applicable area, regardless of the route specified on the pass.
If Ginza Station and Kasumigaseki Station on the Hibiya Line are within the zone between the departure and arrival stations covered by your Student/Commuter Railway Pass, then you may also travel between Ginza and Kasumigaseki on the Marunouchi Line.
For customers using Tokyo Metro lines, and the Tobu Tojo Line or Seibu Ikebukuro Line, a 2-Zone Pass for the zones below is available for purchase.
See "What is a 2-Zone Pass?" for more information.
| New Passes | Passes can be purchased up to 14 days before the start of use. |
|---|---|
| Renewed Passes |
Student Railway Passes are only available for the route between the closest station to the school, as specified by each school, and the customer's home station.
Student Railway Passes that cover separate routes, for reasons such as club activities or cram school, are not available for purchase. Please purchase a Commuter Pass.
It is not possible for customers to change the choice of closest station to the school from the one specified by the school to one of their own choice.
Additionally, when changing a passenger's home station due to a move, etc., passengers must have a school representative issue an amended certificate and have it stamped with either the representative's or school's seal.
One of the following certificates must be submitted when purchasing a Student Railway Pass. Please visit your closest Tokyo Metro Pass Office.
Certificate of Commuting
This is a document issued by a representative of the school in which the student is currently enrolled, with all required information filled out by the representative, and then stamped with the seal of either the representative or the school.
Certificate to Purchase a Student Railway Pass or Ticket (Student Identification Card)
This is a document issued by a representative of the school in which the student is currently enrolled and then stamped with the seal of either the representative or the school.
Please visit a Metro Pass Office if a pass bought for the Tokyo Metro lines is to be refunded due to a change in the passenger's circumstances.
The refund amount will be the regular pass fare minus the pass fare for the amount of months already used and a 220 yen handling fee.
When refunding your pass, please bring the following items.
When Collecting Your Own Refund
When Refunding Passes Purchased with Cash
Proof of identity, etc.
(Driver's license, passport, insurance card, student identification card with photo, etc.)
When Refunding Passes Purchased with Credit Card
Proof of identity, etc. (Driver's license, passport, insurance card, student identification card with photo, etc.)
Credit card used for original purchase
When a Third Party Collects the Refund
When Refunding Passes Purchased with Cash
Letter of attorney
Copy of the passenger's official proof of identity
Proof of identity of the third party
(Driver's license, etc.)
Passes are contracted on a monthly basis, so once the pass is no longer needed, the refund amount will also be calculated on a monthly basis.
For example, if a three-month pass is no longer needed after one month and one day of usage, the amount returned would be the regular pass fare, minus the fare for the two months already used and the 220 yen handling fee.
However, when requesting a refund for a pass that has become unnecessary within seven days of the start of the validity period, it will be calculated at a daily rate.
| Number of Days Elapsed Since Start of the Validity Period | Refund Amount |
|---|---|
| Up to 7 days | Pass Fare - ([Round-Trip Fare × Number of Days] + 220 Yen Handling Fee) |
| Number of Days Elapsed Since Start of the Validity Period | Refund Amount |
|---|---|
| Up to 7 days | Pass Fare - ([Round-Trip Fare × Number of Days] + 220 Yen Handling Fee) |
| Up to 1 month | Pass Fare - (1 Month Pass Fare + 220 Yen Handling Fee) |
| Up to 2 months | Pass Fare - (1 Month Pass Fare × 2 + 220 Yen Handling Fee) |
| Number of Days Elapsed Since Start of the Validity Period | Refund Amount |
|---|---|
| Up to 7 days | Pass Fare - ([Round-Trip Fare × Number of Days] + 220 Yen Handling Fee) |
| Up to 1 month | Pass Fare - (1 Month Pass Fare + 220 Yen Handling Fee) |
| Up to 2 months | Pass Fare - (1 Month Pass Fare × 2 + 220 Yen Handling Fee) |
| Up to 3 months | Pass Fare - (3 Month Pass Fare + 220 Yen Handling Fee) |
| Up to 4 months | Pass Fare - (3 Months Pass Fare + 1 Month Pass Fare + 220 Yen Handling Fee) |
| Up to 5 months | Pass Fare - (3 Months Pass Fare + [1 Month Pass Fare × 2] + 220 Yen Handling Fee) |
To change the route on a pass that has already been purchased, be sure to first purchase a pass for the new route.
A refund will then be issued for the remaining unneeded duration of the pass using the method below.
| Refund Amount = Regular Pass Fare - (Amount of Fare for the Periods Used* + 220 Yen Handling Fee) |
If you ride past the station marked on your pass, you will be charged the excess fare for the journey beyond that station.
Please consult your nearest station.
If a lost pass is found, a station attendant will notify you if a phone number is written in the contact field on the pass purchase application.
| PASMO Passes | Magnetic Commuter Passes | |
|---|---|---|
| PASMO Passes Issued by Tokyo Metro | PASMO Passes Not Issued by Tokyo Metro | |
|
Available
|
You can obtain a re-issue from the operator who issued the pass. |
No Re-issue Available |
If the lost pass is found after purchasing a new pass, we will refund the newly purchased pass as follows.
| Refund Amount = Regular Pass Fare - (Amount of Fare for the Periods Used* + 220 Yen Handling Fee) |
A Period is a 10 day unit of time, which is a third of 1 month.
However, when accounting for months that are not 30 days long, a single period may not equal exactly 10 days when including the end of the month.
Examples:
| Start of Calculation Date | 1 Period | Actual Number of Days |
|---|---|---|
| January 10th | January 10th to January 19th | 10 Days |
| February 25th | February 25th to March 4th | 8 Days |
| August 25th | August 25th to September 4th | 11 Days |
