Things to Consider When Riding the Subway
Priority seat sticker
Priority seats can be found on all Tokyo Metro trains. We kindly ask that you give your seat to the elderly, commuters with disabilities, commuters with infants and expectant mothers.
Please set your cell phone to silent mode and refrain from talking on it during your ride.
Also, please turn your cell phone off when near priority seats during rush hour and other busy periods.
"Women Only" sign
Tokyo Metro has adopted women-only cars during the morning rush hour so that women, elementary school students and younger children can ride with a sense of security. The designated boarding areas along platforms are marked with the "Women Only" sign clearly indicating the locations of cars that are for women only during rush hour.
*Note 1:Morning rush hour starts from the first train of the day to around 9:30 a.m. Times vary depending on the line and operation.
*Note 2:Other than women, "Women-only" cars can also be used by elementary school students and younger children, physically (or mentally) challenged passengers and their caregivers.
Consideration for Expectant and Nursing Mothers (Maternity Mark)
It is important to pay special attention to the health and well-being of expectant mothers and their children even during the initial stages of pregnancy when fetal development is less noticeable. We offer a "Maternity Mark" keychain to expectant or nursing mothers at the offices of each Tokyo Metro station. If you see a mother wearing this mark within the station or on a train, we sincerely ask for your consideration.
Using Strollers in a Safe Manner
We kindly ask commuters using strollers not to obstruct the path of other commuters. We also kindly ask commuters to be understanding and mindful of commuters using strollers.
Photography at Stations
We kindly ask that you refrain from entering the subway track area or restricted areas as you may come into contact with an oncoming train or be electrocuted by high-voltage electric cables.
We kindly ask that you refrain from taking photographs while leaning on platform gates or stepping over the white lines location near the edge of the platform as you may fall off the platform or come into contact with an oncoming train.
We kindly ask that you refrain from taking photos with flashes or lighting equipment as it is a safety hazard for train drivers.
We kindly ask that you refrain from taking photos using stepladders, tripods, monopods, selfie sticks, etc. as it may cause trouble to other commuters.
Requests from Tokyo Metro
As stations have limited space, we kindly ask for your cooperation to ensure fluid movement within stations by making space in front of stairs, escalators and ticket gates.
We kindly ask that you refrain from causing trouble to other commuters by taking photos of them, etc.
When taking photos, we kindly ask that you consider other people who are taking photos.
If station staff give you instructions, we kindly ask that you abide by them.
In Case of Fire
If you discover a fire within the train, please evacuate to a safe passenger car and contact the train crew using the Emergency Call Button. Fire extinguishers are located within each car, and if safety permits, we greatly appreciate your help extinguishing the fire.
In principle, the train will continue running to the next station although this depends on the situation of the fire. If the train stops in a tunnel, please follow instructions from the train crew and refrain from exiting the train as jumping onto the tracks can lead to unexpected injuries.
In particular, the power supply rail that runs along the rails of the Ginza Line and the Marunouchi Line has a live current of 600 volts and is extremely dangerous.
If the train stops for a prolonged period of time, please wait for instructions from the train crew, and they will guide you to the nearest station by foot.
Please follow the emergency lights and the train crew’s instructions to evacuate from the exits once you arrive at the station.
Emergency Call Buttons are located within each car
Fire Extinguishers are located within each car
Please Refrain from Running for a Train
Running for a train is extremely dangerous. Please allow more time to board the train safely.
We appreciate your cooperation for not bringing any dangerous substances or items, including flammables and gunpowder, which could pose a threat to other passengers onto trains or into the stations. For examples of prohibited items, please refer to the document below.
If you notice any suspicious activities or objects, please alert the station staff, train crew or security guards.
Smoking is Prohibited in the Station
Smoking is prohibited at all times in the station. We appreciate your cooperation.