Service Information
This section provides information about actual or expected delays of 15 minutes or more for train services.
Thank you for your continued interest in and support for the business activities of Tokyo Metro.
Tokyo Metro operates a subway network of nine lines extending 195.0 kilometers with 180 stations, primarily serving central Tokyo. Seven of these lines offer through-services with other railway operators, making Tokyo Metro a core component of the metropolitan railway network in the Greater Tokyo Area.
Guided by our Group Ideal (Mission), "Keeping Tokyo on the Move" we have continued to advance a wide range of initiatives to enhance the value we provide to society. In October 2024, we entered a new stage in our corporate development with our listing on the Prime Market of the Tokyo Stock Exchange, marking a significant milestone that is driving further reforms and growth for our Group.
Passenger revenue in our core railway business has remained strong, supported by stable commuter demand, ongoing redevelopment in central Tokyo, and an increase in inbound tourism.
At the same time, the business environment surrounding Tokyo Metro is undergoing significant change. We are experiencing rising labor and material costs amid labor shortages and inflation, leading to increased expenses, particularly in repair and maintenance and outsourced services. In addition, there is an upward trend in procurement interest rates, while public expectations for the safety and reliability of railway systems continue to rise.
Fiscal year 2026 marks the second year of our Medium-Term Management Plan, "Run! - Soar Beyond the Next Generation."
Even in this evolving environment, we remain firmly committed to maintaining and enhancing the high standards of safety and service that form the foundation of the trust placed in us. To achieve this, we will implement repairs and upgrades of railway facilities at appropriate intervals and secure the funds necessary for repairs and maintenance in a disciplined and planned manner.
At the same time, we will review our cost structure in anticipation of continued inflation and accelerate the development and deployment of new technologies to address the structural decline in the working-age population. We will also continue to strengthen our human resources initiatives, including talent acquisition and development, to ensure the successful execution of these strategies.
We will continue to enhance railway safety and service quality through initiatives such as measures against natural disasters, further improvements in accessibility while steadily advancing the construction of new lines.
We will also develop and promote new technologies, including automated train operations and the expansion of credit card and QR-code-based payment systems, as well as work to stimulate demand for railway travel.
In addition, we will expand our Urban Design and Lifestyle Creation Business and pursue new business ventures which support the foundation for sustainable growth. This includes expanding real estate acquisitions and development that generate synergies with our railway business, as well as promoting our Consumer Service Business and Corporate Service Business segments, including the development of new business opportunities.
Regarding railway network expansion, we will continue steady progress toward the planned extensions of the Yurakucho Line (between Toyosu and Sumiyoshi) and the Namboku Line (between Shinagawa and Shirokane-takanawa), targeting the issuance of contracts for shield tunneling works during fiscal year 2026 and aiming for opening in the mid-2030s.
We are also committed to advancing sustainability management. Through initiatives such as our long-term environmental target, "Metro CO2 Zero Challenge 2050," we will contribute to the realization of a decarbonized and circular society.
Furthermore, by implementing human capital management based on our talent strategy and promoting DE&I, we will help each employee reach their full potential. We will also strive to strengthen our management foundation by respecting human rights, further enhancing corporate governance, and utilizing and promoting digital technologies.
To realize our vision of "Creating the Next 'Normal' and Next 'Exciting,'" Tokyo Metro will continue to prioritize customer safety while advancing Tokyo Metro Group's value creation process. As the core transportation operator supporting the railway network in the Greater Tokyo Area, we aim to be a corporate group that is trusted, chosen, and supported by all stakeholders.
We sincerely appreciate your continued support and encouragement.
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