Creating Subways that are Easy and Comfortable for Everyone to Use

• Barrier-free Facilities
• Smoother Movement through the Stations and Support During Emergencies
• Tokyo Metro Tourist Information
• Clean Restrooms

We believe that making our facilities safe and comfortable for all passengers, especially the elderly or physically challenged, is an important part of our service. Therefore, we are working to make our facilities barrier-free. For example, elevators and escalators have been installed to make access from ground level entrances to platforms and station passages smooth and easy. Slopes, guide blocks for visually-impaired people and Braille information boards have been installed as well.

We are implementing a range of measures to ensure that all passengers can use the stations comfortably. These include the introduction of an easier-to-understand sign system (information displays) providing information on train transfers and destinations above the ground, and the installation of intercom sets that enable passengers to call station attendants immediately in case of an emergency. All our stations are also equipped with automatic external defibrillators (AEDs) that can be used in case of medical emergencies.

To ensure that customers and others unfamiliar with the subway are able to use it with ease, we have established Tokyo Metro Tourist Information (Ueno, Ginza, Shinjuku, Omotesando, Tokyo and Ikebukuro Stations) and Tokyu Tokyo Metro Shibuya Station Tourist Information Center (Shibuya Station: currently suspended as of the end of March 2023). Please feel free to contact us if you have any questions or need help with stations or station area facilities, tickets, etc.

Our aim is to have restrooms that are comfortable and easy to use by continually recognizing our customers' needs. Here, we introduce some of the restrooms designed to fit each station's image.

These restrooms, which targets the younger age groups, brings out the feeling of love and passion. The exterior wall of light creates a transparent and refined space.

These restrooms were designed to capture the atmosphere of current day Nihonbashi, a mixture of historical Edo period and modern architecture.

These restrooms were designed to show Kagurazaka's alley-like atmosphere by using Japanese color and historical design cues such as checkered patterns and stone pavement-like material.