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Frequently Asked Questions (FAQ)

Answers to our most common customer inquiries.

Tokyo Metro Guide

A useful guide for visitors and tourists available in 5 languages (Japanese, English, Chinese, Korean and Thai).

Lost & Found

Information about what to do when you have lost an item on the subway or at a station. Click here to find our Lost Property Inquiry Form.

Customer Relations Center

On October 27 (Sat.), Tokyo Metro Customer Center will not be open for business due to device maintenance. In addition, inquiries to our website will be responded on the next day or later.
In case of a hurry on that day, please inquire each Tokyo Metro station for business hours. In regards to lost items, please inquire each Tokyo Metro station or contact the Lost & Found Center.
(Lost & Found Center 03-5227-5741 Business hours 9:00 - 20:00)
We apologize for the inconvenience and thank you for your understanding.

Making an inquiry by email

Lost property inquiries

Click the button below to make a lost property inquiry by email.

A Guide for Using the Lost Property Inquiry Form

Other inquiries

For all other inquiries please use this inquiry form.

Other inquiries

Contacting us by phone

0120-104-767 9 a.m. - 8 p.m. (365 days a year)

*Calls from international numbers will not connect.

  • *Note 1:Please take care to dial the correct number.
  • *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
  • *Note 3:We will provide information through the three way interpreting service.

Using the Automated Information Service

Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.

Select Language Number
English 1
Chinese 2
Korean 3
Type of inquiry Number
Information on tickets, how to reach your destination, and station information. 1
Lost and Found Inquiries 3
Other inquiries 5