• Note: Check that you are using the recommended setup below when using the Frequently Asked Questions (FAQs) and inquiry forms.

Recommended Setup

Our customer center will be closed due to a statutory building inspection on Sunday, May 11, 2025.
Please note that email inquiries will be responded to from the following day onwards.
For any inquiries regarding lost items on that day, please contact the respective Tokyo Metro stations.
We apologize for any inconvenience this may cause and thank you for your understanding.

We receive a lot of inquiries, so it may take some time for us to respond. We apologize for any inconvenience this may cause. Thank you for your understanding.

Click the button below to make a lost property inquiry by email.

How to use the Lost Property Inquiry Form

To send IR/share inquiries via email, please use this inquiry form.

IR/Share Inquiries

For all other inquiries please use this inquiry form.

Inquiry form

• *Calls from international numbers will not connect.
• *Note 1:Please take care to dial the correct number.
• *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
• *Note 3:We will provide information through the three way interpreting service.
• *Note 4:Since there may be a case in which we need to return your call, please inform us your phone number when calling.

The lost items shown below are often very similar in appearance, making it difficult for the Customer Relations Center staff to identify them. Please check for your lost item in person at the Station Office on the same day it was lost, or at the Lost and Found Center at Iidabashi Station from the next day onward.