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Service Information

This section provides information about actual or expected delays of 15 minutes or more for train services.



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Tokyo Metro Home


  • Note: Check that you are using the recommended setup below when using the Frequently Asked Questions (FAQs) and inquiry forms.

Recommended Setup

Customer Relations Center

Making an inquiry by email

We receive a lot of inquiries, so it may take some time for us to respond. We apologize for any inconvenience this may cause. Thank you for your understanding.

Lost property inquiries

Click the button below to make a lost property inquiry by email.

How to use the Lost Property Inquiry Form

Other inquiries

For all other inquiries please use this inquiry form.

Inquiry form

Contacting us by phone


Lost and Found:0570-033-777

Other inquiries:0570-200-999

  • *Calls from international numbers will not connect.
  • *Note 1:Please take care to dial the correct number.
  • *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
  • *Note 3:We will provide information through the three way interpreting service.
  • *Note 4:Since there may be a case in which we need to return your call, please inform us your phone number when calling.

Important Point Regarding Lost and Found Inquiries

The lost items shown below are often very similar in appearance, making it difficult for the Customer Relations Center staff to identify them. Please check for your lost item in person at the Station Office on the same day it was lost, or at the Lost and Found Center at Iidabashi Station from the next day onward.

For more information regarding lost and found inquiries, please check this page.

Lost & Found