Service Information
This section provides information about actual or expected delays of 15 minutes or more for train services.
Frequently Asked Questions (FAQ)
Answers to our most common customer inquiries.
Tokyo Metro Guide
A useful guide for visitors and tourists available in 5 languages (Japanese, English, Chinese, Korean and Thai).
Lost & Found
Information about what to do when you have lost an item on the subway or at a station. Click here to find our Lost Property Inquiry Form.
Click the button below to make a lost property inquiry by email.
How to use the Lost Property Inquiry Form
For all other inquiries please use this inquiry form.