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Service Information

This section provides information about actual or expected delays of 15 minutes or more for train services.

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Inquiries

Lost & Found

        

Information about who to contact, where to go, and how to retrieve items that have been lost or dropped.

Contact Information and Storage Locations for Lost Items

Types of Lost Items

Types of Lost Items

Similar-Looking Lost Items

The below lost items are often very similar in appearance, making it difficult for the Customer Relations Center to identify them. Please check for them in person at the Station Office on the same day as they were lost, or at the Lost and Found Center from the next day onward.

Identifiable Lost Items

Customers can also search for lost items that can be identified as belonging to them, such as official identification bearing their name. Please make an inquiry using the Lost and Found Inquiry Form.

  • After 5 Days

Lost and Found Center, Tokyo Metropolitan Police Department*2
Items are disposed of after three months of storage

Depending on the day when the item was found, the sending of the item to the Tokyo Metropolitan Police Department Lost and Found Center may take place on one of the following days during the following week.

Through-service Railway Companies

If you have lost an item on a through-service train, please also contact the other railway company which operates the connecting route.

  • If an item is handed in at night, it may be sent to the Lost and Found Center at Iidabashi two days later rather than the next day.
  • The date on which the item is sent to the Tokyo Metropolitan Police Department Lost and Found Center may vary if any holidays have occurred during the timeframe.
    There are also cases in which some lost items are kept at the Lost and Found Center at Iidabashi Station rather than being sent to the Tokyo Metropolitan Police Department Lost and Found Center.

Information Regarding Lost Items

  • Perishables will only be kept for one day.
  • We may operate mobile phones or smartphones to confirm phone numbers.

Station staff or the station office at your closest station

Please check the home page of the relevant train station for the phone number of the office of your closest station. The location of station offices can be found on the Station Map page for each station.

Route/Station Information

When coming to retrieve the item from the Lost and Found Center, please check the process for retrieving the item, and make sure to bring the necessary documentation and seal.

How to Retrieve Items

Tokyo Metro Customer Relations Center

Please inquire by phone or using the email form.

Important Point Regarding Lost and Found Inquiries

The lost items shown below are often very similar in appearance, making it difficult for the Customer Relations Center staff to identify them. Please check for your lost item in person at the Station Office on the same day it was lost, or at the Lost and Found Center at Iidabashi Station from the next day onward.

Phone
0570-033-777

Please make sure to dial the correct number.

Opening Hours 9:00 AM to 5:00 PM
  • Calls may be recorded for record-keeping purposes.
  • We may call you back, so please leave your phone number when calling.

Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.

Lost and Found Inquiry Form

We receive a lot of inquiries, so it may take some time for us to respond. We apologize for any inconvenience this may cause. Thank you for your understanding.

<Terms of Consent>
  • We may contact you by telephone to check for more details.
    Be sure to enter your correct email address and telephone number.
  • Please understand that pertinent personal information such as your name, address and telephone number, in addition to the content of your inquiry, may be forwarded to the relevant department within our company or passed on to another railway company for the purpose of identifying your lost item.
  • Check that you are using the recommended setup below when using this inquiry form.

Recommended Setup

The lost items shown below are often very similar in appearance, making it difficult for the Customer Relations Center staff to identify them. Please check for your lost item in person at the Station Office on the same day it was lost, or at the Lost and Found Center at Iidabashi Station from the next day onward.

Upon agreeing to the terms of consent detailed above, make your inquiry using the inquiry form.
We receive a lot of inquiries, so it may take some time for us to respond. We apologize for any inconvenience this may cause. Thank you for your understanding.

Lost and Found Inquiry Form

Lost and Found Center at Iidabashi Station

Located at Iidabashi Station on the Tokyo Metro Namboku Line (Outside the fare gates).

Iidabashi Station Map

Opening Hours 9:00 AM to 8:00 PM (every day, 7 days a week)
Lost & Found Center at Iidabashi Station (Outside the fare gates)

When coming to retrieve the item from the Lost and Found Center at Iidabashi Station, please check the process for retrieving the item, and make sure to bring the necessary documentation and seals.

  • The office is usually crowded from 5:00 PM until closing.
  • Please understand that it may take some time to identify your lost (found) item when you come to retrieve it.

How to Retrieve Items

Items Lost on a Through-service Train

All Tokyo Metro Lines (except Ginza and Marunouchi Lines) operate through-service trains, so items may be found at a destination on the connecting route. Please also inquire with the other reailway companies listed below in addition to Tokyo Metro.

How to Retrieve Items

The documentation required for the passenger themselves and a third party to retrieve lost items differs.
Please bring the necessary documentation and seal to the location where your lost item is being stored as advised by Tokyo Metro (the train station or Lost and Found Center at Iidabashi Station).

Passenger

Please bring the following two items.

Official Identification

Please bring official identification such as your driver's license, insurance card, student identification card, etc.

Seal

Please bring your own seal (stamp-style seals are also accepted).

Third Party

Please bring the following four items.

Letter of Proxy

Print out and use the PDF form attached to the link below.

Letter of Proxy(PDF:52KB)

Passenger's Official Identification

Please bring official identification (copies accepted) such as a driver's license, insurance card, student identification card, etc.

Third Party's Official Identification

Please bring official identification (copies not accepted) such as a driver's license, insurance card, student identification card, etc.

Third Party's Seal

Bring your (the third party's) seal (stamp-style seals are also accepted).