Stakeholder Engagement

The Tokyo Metro Group strives to communicate with its stakeholders, including customers, shareholders and investors, employees, business partners, and local communities and society, through a variety of initiatives.

Customers

Based on Our Resolution, we will work for the unremitting pursuit of safety and the provision of high-quality, customer-oriented services.
Making the most of our seamless city center network, we will improve the convenience of changing trains to provide more precise and smooth transportation.
We will accurately ascertain the needs of people who gather in Tokyo, creating comfortable and attractive spaces that can be used by all kinds of customers.

Shareholders and Investors

With a management approach of always looking to enhance corporate value, we will maintain a sound financial structure by improving the profitability of the entire Group and reducing costs, thereby strengthening our profit structure to enable stable dividends.
As the basis for Group growth, we will strive to maintain and improve our technological capabilities at the industry-leading levels.
Through enhancing corporate governance, we will ensure management transparency and fairness, focus on investor relations activities and disclosure, and build solid relationships of trust with shareholders and investors.

Employees

We respect the human rights of each employee and strive to create a rewarding workplace where a diverse talent can play an active role. We also give consideration to mental and physical health so that employees and their families can lead happy and prosperous lives.
As a private company, we aim to become a professional organization capable of surpassing our competition.
We will develop human resources who have flexible ideas, show initiative, and who can autonomously discover and solve problems and embrace challenges.

Business Partners

In order to provide better services that are safe, comfortable, and provide peace of mind, we will conduct optimal procurement that is transparent, fair, equitable, and that ensures quality.
In order to be friendly to the environment and respect human rights, we will work to strengthen relationships of trust with all our business partners, and contribute to building a sustainable society together.

Local Communities and Society*

We will contribute to the realization of a sustainable society through business development that is considerate of society and the global environment.
As a good corporate citizen, we will actively work to develop the capital city Tokyo, coexist with local communities, and contribute to the international community.
We aim to be a company that is highly trusted in terms of corporate ethics, and we will implement corporate compliance-oriented management.

* Defined in the broad sense of not only the communities along our railway lines, but also the communities and greater society that support the urban functions of the capital city Tokyo