Value Creation Process

The history of the Tokyo Metro Group began with the founding of its predecessor, the Tokyo Underground Railway Company in 1920. Based on founder Noritsugu Hayakawa's belief that a subway was essential for Tokyo's development, in 1927 the company opened the first subway in Asia. In 1941, Teito Rapid Transit Authority was established and supported Tokyo's growth through expansion of the subway network.
The 2004 establishment of Tokyo Metro Co., Ltd. marked a new beginning. Today, Tokyo Metro operates one of the largest railway networks in the Greater Tokyo Area, with nine lines covering 195.0 operating kilometers and linking 180 stations, primarily in the 23 wards of Tokyo. With the safety of customers as our first priority, we have focused on the unremitting pursuit of safety and the further enhancement of high-quality, customer-oriented services. Further, in 2020 we began implementing measures to ensure the sustainability of our businesses and heighten corporate value in an unprecedentedly different management environment. Our measures included reforming cost structures with a view to advancing Structural Reform for the post-COVID-19 era and seeking New Breakthroughs. In 2024, the company was listed on of the Tokyo Stock Exchange Prime Market. To further drive reform and growth, we will advance various types of measures based on the Mid-Term Management Plan.

• Tokyo's Potential
  Tokyo, which is the Tokyo Metro Group's business foundation, is one of the world's leading political, economic, and cultural centers, and its nighttime population is expected to increase steadily until 2045. In addition, many new office buildings are being developed in the city. Moreover, since most of this development is concentrated in the five central wards, where we have lines, we expect an increase in the flow of people through these areas.
  Also, the number of visitors to Japan is at an all-time high, and the number of non-Japanese Tokyo residents continues to grow. Further increases in visitors to Japan are likely as the government pursues the goal of receiving 60 million visitors a year to Japan by 2030.
  In the city, the construction of numerous large complexes is planned primarily in areas along our railway lines. The advancement of these development initiatives promises to boost the flow of people in areas along our railway lines.
• Further Bolstering Our Strengths
  To ensure that further exploitation of Tokyo's potential leads to Tokyo Metro's growth, the company will advance measures aimed at creating mobility opportunities.
  Specifically, the company will advance measures for visitors to Japan by strengthening sales of special tickets, such as the Tokyo City Pass package product, which combines a Tokyo Subway Ticket and a tourism ticket and gives access to Tokyo's main tourism facilities, and by developing new products; roll out boarding services based on contactless credit card payment and QR Code tickets;* and move forward with digital marketing that utilizes points of contact with customers, primarily the Metro Point Club app and the Tokyo Metro My! app.
  In addition, the Tokyo Metro Group will create new value by promoting real estate development and large-scale redevelopment that utilize acquired and owned real estate directly connected to or near stations.
  • QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries.

• Collaboration with Other Companies
  Our railway network has a total route length of 556.6 kilometers, including the lines of the many other railway companies with whom we operate through-services. At the center of this extended network is Tokyo Metro's subway network in downtown Tokyo, the hub of Japan's political, economic, and cultural activities.
  We operate a subway system that comprises nine lines and 180 stations, covers 195.0 operating kilometers, and primarily serves the 23 wards of Tokyo. Of these lines, seven have through-services with other railway operators. Our extensive network is an important part of the Greater Tokyo Area's transportation infrastructure. The network supports day-to-day life and business activities by providing seamless transportation services throughout the Tokyo area, from the outskirts of the city to its center. Further, we are implementing various measures to provide services that cater to day-trippers as well as the needs of visitors to Japan and other tourists in Tokyo. Carrying an average of 6.84 million passengers each day, our system plays a central role as the core of the metropolitan railway network.
• Further Bolstering Our Strengths
  With a view to beginning operations in the mid-2030s, Tokyo Metro is working to extend the Yurakucho Line from Toyosu to Sumiyoshi and the Namboku Line from Shinagawa to Shirokanetakanawa. These initiatives are premised on the receipt of sufficient subsidies and other funding in accordance with the Council for Transport Policy Report No. 371 and agreements with the national government and the Tokyo Metropolitan Government.
  In particular, with respect to our extension of the Yurakucho Line, we aim to realize through-services with the TOBU SKYTREE Line, the Isesaki Line, and the Tobu Nikko Line. By strengthening the railway network, we will improve accessibility to the waterfront and downtown areas, contribute to urban development in areas along railway lines, help strengthen Tokyo's global competitiveness, and create new demand for railways.
  Additionally, by eliminating delays on existing lines through measures such as improvement of the Tozai Line's transportation capacity and an increase in Communications-Based Train Control (CBTC) lines and by implementing countermeasures for increasingly severe natural disasters, including earthquake preparedness and large-scale flood prevention, and enhancing security, we will provide safe, reliable railway services that reflect changes in customer usage trends and social conditions.

• Skills That Provide Additional Reassurance
  The Tokyo Metro Group has operated public transportation in Japan's capital city Tokyo for approximately 100 years. During this time, we have developed a comprehensive range of technologies and expertise to ensure safe, reliable transportation in a unique underground environment. Through training and drills, we foster personnel equipped with the knowledge and skills needed to further enhance these strengths and to continue to ensure the safety of all customers and provide them with reassurance.
  The Group enhances its overall capabilities by conducting a range of different initiatives for personnel development at the Comprehensive Learning and Training Center, established in April 2016. Training themed on always being ready, never fearing failure, and real-world scenarios improves knowledge and skills that foster cooperation and promotes interdepartmental collaboration.
  Every fall, officers, employees, and customer monitors, who play the role of customers, participate in a comprehensive emergency simulation drill, delivering practical training based on accident and disaster scenarios at the training center. In addition, we actively participate in joint training sessions organized by municipal authorities and by police and fire departments.
• Further Bolstering Our Strengths
  The Tokyo Metro Group conducts safety training at the Safety Consciousness Development Center for all officers and employees of the Group, thereby continuing to form a corporate culture that gives first priority to safety. In addition to continuing to conduct training and drills at the Comprehensive Learning and Training Center, we will implement training that encourages employees to think for themselves, take on challenges, and collaborate, including training in safety, compliance, and business English training. To further promote the use of digital technologies and data analysis, we will step up efforts to develop personnel with digital technology skills.
  The Group will also advance various initiatives formulated from the perspectives of Better hiring, Focus on improving workplace comfort, Creating job satisfaction, Fostering human capital development, Enhancing welfare, and Promoting health management.