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Service Information

This section provides information about actual or expected delays of 15 minutes or more for train services.

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Tokyo Metro Home

Inquiries

Customer Relations Center

Our Customer Relations Center will be temporarily closed on Sunday, May 9th due to mandated statutory inspection of the building. All inquiries via our website will be responded from the next day onwards.
Further, please inquire the stations of Tokyo Metro for lost and found related matters on the day.
We are deeply sorry for any inconvenience this may cause. Thank you for your kind understanding.

Making an inquiry by email

Lost property inquiries

Click the button below to make a lost property inquiry by email.

How to use the Lost Property Inquiry Form

Other inquiries

For all other inquiries please use this inquiry form.

Inquiry form

Contacting us by phone

AM9:00~PM5:00

Lost and Found:0570-033-777

Other inquiries:0120-104-767

  • *Calls from international numbers will not connect.
  • *Note 1:Please take care to dial the correct number.
  • *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
  • *Note 3:We will provide information through the three way interpreting service.
  • *Note 4:Since there may be a case in which we may return your call, please inform us your phone number when calling.