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Frequently Asked Questions (FAQ)

Answers to our most common customer inquiries.

Tokyo Metro Guide

A useful guide for visitors and tourists available in 5 languages (Japanese, English, Chinese, Korean and Thai).

Lost & Found

Information about what to do when you have lost an item on the subway or at a station. Click here to find our Lost Property Inquiry Form.

Customer Relations Center

Making an inquiry by email

Lost property inquiries

Click the button below to make a lost property inquiry by email.

A Guide for Using the Lost Property Inquiry Form

Other inquiries

For all other inquiries please use this inquiry form.

Other inquiries

Contacting us by phone

0120-104-767 9 a.m. - 8 p.m. (365 days a year)

*Calls from international numbers will not connect.

  • *Note 1:Please take care to dial the correct number.
  • *Note 2:To ensure the accuracy of our data retrieval, all customer calls are recorded.
  • *Note 3:We will provide information through the three way interpreting service.
  • *Note 4:Since there may be a case in which we may return your call, please inform us your phone number when calling.

Using the Automated Information Service

Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.

Select Language Number
English 1
Chinese 2
Korean 3
Type of inquiry Number
Information on tickets, how to reach your destination, and station information. 1
Lost and Found Inquiries 3
Other inquiries 5