Information about who to contact, where to go, and how to retrieve items that have been lost or dropped.
The storage location of lost items that have been found at stations on Tokyo Metro lines changes depending on the length of time that has passed. Please inquire about lost items and pick them up as soon as possible.
Lost and Found Center, Tokyo Metropolitan Police Department*2
Items are disposed of after three months of storage
Depending on the day when the item was found, the sending of the item to the Tokyo Metropolitan Police Department Lost and Found Center may take place on one of the following days during the following week.
Day Sent to Tokyo Metropolitan Police Department
We may operate mobile phones or smartphones to confirm phone numbers.
Station staff or the station office at your closest station
You can inquire about items found at other stations too. Please contact your closest station first.
After the Next Day
Customer Relations Center
Use this form if you do not know which station you lost your item at or if some time has passed since you lost it.
After the Next Day
Lost and Found Center at Iidabashi Station
From the next day until four days later, found items are stored at the Lost and Found Office at Iidabashi Station.
Railway Companies with Through Trains
If you have lost an item on a through train, please also contact the other railway company who directly connects to that route.
Please inquire by phone or using the email form.
For everyday items which may look like many similar items, please visit and inquire directly at the station or at the Lost and Found Office.
・Umbrellas, gloves, mufflers (shawls, scarves, handkerchiefs, etc.)
・Small items like keys and accessories
・Nondescript items like glasses and hats
Please make sure to dial the correct number.
|Opening Hours||9:00 AM to 5:00 PM|
Once your call is connected please follow the voice prompts to select your language and then press the number corresponding to your inquiry.
We accept inquiries regarding lost items 24 hours a day.
Please understand that although we will try our best to reply to you as quickly as possible, there may be times when it takes a little while for us to reply, or in the case of night-time queries, when contact is made the following day once the office is open again.
|Opening Hours||9:00 AM to 8:00 PM (every day, 7 days a week)|
When coming to retrieve the item from the Lost and Found Office, please check the process for retrieving the item, and make sure to bring the necessary documentation and seals.
All Tokyo Metro Lines (except Ginza and Marunouchi Lines) operate through trains, so items may be found at a destination on the connecting route. Please also inquire with the other railway companies listed below in addition to Tokyo Metro.